Terms & Conditions

These Terms and Conditions are also available as a downloadable pdf here.

  1. Definitions

Therapist‘ shall mean the person offering the wellbeing sessions.

‘Client’ shall mean the party or intermediary engaging the services of the Therapist and having responsibility for her remuneration.

‘Appointment’ shall mean any agreed wellbeing sessions.

Energy Therapy’ shall mean any form of working with the client’s energetic life-force.  This applies on many levels: physical, spiritual, emotional and mental.

‘Unavoidable Circumstances’ shall mean any circumstances deriving from any cause which is beyond the control of the Therapist or the Client.


Covid-19 Response

Equenergy will adhere to social distancing recommendations.

If either the Therapist or the Client develop symptoms they must either cancel the session or take a test to confirm that they do not have covid.  In either case, the other party must be informed and, if the test is negative, a decision made on whether or not to continue with the session.

In the event of cancellation, the session can be rearranged.

Equenergy accepts no responsibility in the event of the client developing symptoms after their session.

By paying a deposit you agree to these terms.


  1. Services Provided

2.1 The services provided by the Therapist shall comprise the wellbeing / Transformational Journey / workshop sessions agreed at the time when an appointment is accepted and/or those specified in these Terms and Conditions of Business.

2.2 They shall not, without express agreement confirmed in writing at the time, include any additional services.


  1. Contracts

3.1 All appointments shall be confirmed by a written contract (email / text message) between the Client and the Therapist, and will be covered by these Terms and Conditions and any variants explicitly agreed.

3.2 If the Therapist is booked for an appointment and there is no time to enter into a written contract, the appointment shall be entered into on the basis of an oral contract only and these Terms and Conditions shall be deemed to apply. 

3.3 Where the Therapist’s services have been contracted for in accordance with either of the means specified above, the Client shall be wholly liable for:

  • remuneration of the Therapist’s services
  • reimbursement of any expenses incurred by the Therapist in connection with the assignment, as agreed at the time of booking the appointment

whether the Appointment goes ahead or not.


  1. Quotations for Fees

4.1 Fees quoted by the Therapist shall be considered contractually binding and valid for acceptance for three months only.

  • Quotations shall be confirmed in writing.

  1. Fees and Allowances

5.1 Where travel to and from the Therapist’s normal place of residence and an appointment cannot reasonably be completed within the same day as the appointment, travel time will be remunerated at the same rate as working time and reasonable accommodation charges may also be charged.

5.2 Where travel to and from the Therapist’s normal place of residence and an appointment takes more than an hour, travel time may be charged.

5.3 Payment is to be made – by direct bank transfer or GoCardless – a minimum of 2 days before the date of each appointment.  If this is not possible for any reason EQUENERGY must be notified at the time of booking, or as soon as a problem is discovered.


  1. Travel and Accommodation 

6.1 Arrangements for travel and accommodation shall be the responsibility of either the Client or the Therapist, as agreed before acceptance.

6.2 Travel arrangements shall ensure that the Therapist arrives at the start of the appointment and does not have to leave prematurely, unless otherwise agreed.

6.3 Where travel arrangements are made by the Client, these shall be such as to ensure that the Therapist arrives sufficiently rested to complete the therapy to the expected standard.

6.4 Where the travel arrangements are made by the Therapist, they shall seek to obtain travel and accommodation at a reasonable cost compatible with satisfactory performance of the appointment.  Any expenditure incurred shall be reimbursed to the Therapist within 30 days following receipt of invoice.  If any such arrangements made by the Therapist have to be varied or cancelled, any reimbursed sums recovered by the Therapist shall be immediately repaid to the Client.


  1. Cancellation

7.1 If an accepted appointment is curtailed or cancelled either wholly or in part, or performance of the therapy is frustrated for reasons which the Client or the Client’s principal are responsible, the Client shall be liable for payment of a cancellation fee according to Clause 7.3.

7.2 Any expenditure incurred as agreed in the contract and any additional expenditure incurred as a result of the cancellation shall also be reimbursed.

7.3 The full cost will be charged if an appointment is missed or cancelled unless 48 hours’ notice is given.


  1. Substitution of Therapist

8.1 Substitution shall only be permitted in agreement with the Client.  In such circumstances the Therapist shall endeavour to find a suitable substitute.

8.2 The Client shall reasonably accept this substitute, who shall be engaged on the same terms as the Therapist had previously agreed.

8.3 Acceptance of the substitute by the Client shall discharge the Therapist from any further liability.


  1. Unavoidable Circumstances

9.1 The Therapist undertakes to notify the Client at the earliest possible opportunity if she is prevented from undertaking an appointment or if performance is frustrated by unavoidable circumstances.

9.2 In giving such notice the Therapist shall relinquish any right to:

  • remuneration for the uncompleted part of the assignment;
  • the reimbursement of any expenses, except those already irrecoverably incurred, or necessarily incurred in returning the Therapist to her normal place of residence by suitable means.


  1. Complaints and Disputes

10.1 Any complaint or dispute in connection with work carried out shall be notified to the Therapist by the Client (or vice-versa) not later than one month from the final day of an assignment.

10.2 If the parties are unable to agree, the matter may be referred to the respective Professional Body:

If possible, such referral should be made no later than six weeks from the date on which the original complaint was made.

10.3 If a dispute cannot be resolved amicably between the parties, or if either party refuses to accept the decision of the professional body, the parties shall be subject to the jurisdiction of the Courts of England and Wales.

10.4 In any event these Terms and Conditions shall be construed in accordance with English law.


  1. Responsibility and Liability

11.1 The Wellbeing sessions shall be carried out by the Therapist using reasonable skill and care and in accordance with the provisions and spirit of the respective Codes of Conduct.

11.2 Although clients may experience physical, emotional, mental or spiritual benefits, these sessions promise no particular result or specific outcome.

11.3 In the event of a dispute or complaint about the work, the liability of the Therapist shall be limited to the value of the fee charged by the Therapist.


  1. Confidentiality 

(Taken from The Healing Trust Code of Conduct April 2010) 

12.1 Please be aware that confidentiality is taken very seriously but is subject to certain limitations. 

12.2 If the therapist has reason to believe that there is risk of a client causing serious harm to themselves, or another person, they are under a Duty of Care to report this, however they will take reasonable steps to inform the client before doing so.

12.2 In specific circumstances the law can require any practitioner to come to court as a witness and disclose details of client records and case notes and/or to answer questions about the content of the sessions.  It would be an offence for the therapist not to attend and original notes would need to be brought to court.  Usually the court will understand and respect the wish of therapists to keep client confidentiality and only seek information if the court considers it absolutely necessary.

12.3 If a client tells a therapist during a consultation that they are considering, planning or have committed an act of terrorism or committed a crime under The Proceeds of Crime Act the therapist must inform the police.

12.4 Therapists therefore cannot offer absolute confidentiality to clients, however except in circumstances required by the law, or local regulations on the protection of children and vulnerable adults, the therapist will not breach confidentiality unless they have the client’s prior consent, which must be in writing and clearly dated.